FAQs

What are the scheduled service outage dates for our services in 2019?

Our services will be offline for routine maintenance from approximately 4:30 AM to 9 AM, Pacific Time, on the following dates:

2019 | Jan. 17 | Feb. 21 | Mar. 21 | Apr. 18  | May 23  | June 20  | July 18 | Aug. 22 | Sept. 19 | Oct. 17 | Nov. 21 | Dec. 19 |

During an outage, you will encounter the following error message: We are sorry for the inconvenience, but the site you are looking for is temporarily out of service for maintenance. Please try again later.

The services and sites affected are:

If you notice an outage outside of these times, please send our Support team details using our contact form. The Support team responds to questions between 8 AM to 4 PM, Pacific Time, Monday to Friday, excluding statutory holidays.

When will the BCcampus Support team respond to my query?

The BCcampus Support team responds to questions Monday to Friday, 8 AM to 4 PM, Pacific Time, excluding statutory holidays. We generally respond within two business days. Questions submitted Friday afternoon or during the weekend will be answered as quickly as possible on the first business day after the weekend.

If you have not received a reply to your question, check your Junk/Spam folder to see if our response landed there. If you still cannot find a reply, send your question again using our contact form. Be sure to enter a valid email address.

Where can I find…

Submit a Question

Still need help? Contact us.