FAQs

When will the BCcampus Support team respond to my query?

The BCcampus Support team responds to questions Monday to Friday, 8 AM to 4 PM, Pacific Time, excluding statutory holidays. We generally respond within two business days. Questions submitted Friday afternoon or during the weekend will be answered as quickly as possible on the first business day after the weekend.

If you have not received a reply to your question, check your Junk/Spam folder to see if our response landed there. If you still cannot find a reply, send your question again using our contact form. Be sure to enter a valid email address.

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